Cancellation & Refund Policy
Last updated: March 2026
We understand that plans can change. Please read our cancellation and refund policy carefully before making a booking with Arun Taxi & Travels.
1. Customer Cancellation
- More than 24 hours before pickup: Full refund of any advance payment made.
- 12–24 hours before pickup: 25% of the total fare will be charged as a cancellation fee.
- 6–12 hours before pickup: 50% of the total fare will be charged as a cancellation fee.
- Less than 6 hours before pickup: No refund. Full fare is payable.
- No-show (driver waiting for more than 30 minutes after scheduled pickup): Full fare is charged with no refund.
2. How to Cancel
To cancel a booking, please contact us via phone or WhatsApp at +91 99941 79675 or email us at support@aruntaxi.com with your booking reference number.
3. Company Cancellation
- If we cancel a confirmed booking due to reasons within our control (e.g. vehicle breakdown with no replacement available), a full refund will be issued within 5–7 business days.
- If cancellation is due to force majeure (natural disaster, government restrictions, etc.), we will offer a rescheduling option or a full refund at our discretion.
4. Refund Processing
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method used at the time of booking.
- We are not responsible for delays caused by your bank or payment provider.
5. Contact Us
For any refund-related queries, please reach us at support@aruntaxi.com or +91 99941 79675.